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APNABOOK

Return & Dispute Policy

Important Notice

Apnabook is a platform that connects buyers and sellers only. We do not handle transactions, payments, deliveries, or returns. All arrangements, including returns and refunds, must be handled directly between buyers and sellers.

Our Role

  • We provide a platform for users to connect
  • We do not process payments or handle money
  • We do not arrange or manage deliveries
  • We do not handle returns or refunds
  • We do not resolve disputes between users
  • We do not guarantee book quality or condition

Before You Buy

Essential Checks:

  • Ask for clear photos of the book from all angles
  • Request detailed information about book condition
  • Ask about any missing pages, writing, or damage
  • Verify the edition and publication year
  • Confirm the price and payment method
  • Agree on meeting location and time

Remember: Once you complete a transaction, it's between you and the seller. We cannot help with returns or refunds.

For Sellers

  • Be honest about book condition and any defects
  • Provide clear, accurate photos
  • Set fair and reasonable prices
  • Respond promptly to buyer questions
  • Meet at agreed time and location
  • Consider offering a return policy if you want to

For Buyers

  • Inspect the book thoroughly before paying
  • Ask questions if anything seems unclear
  • Only pay after you're satisfied with the book
  • Keep all communication records
  • Meet in safe, public places
  • Consider asking for a return policy

If Problems Arise

What You Can Do:

  • Try to resolve the issue directly with the other user
  • Keep all messages and photos as evidence
  • Report suspicious or fraudulent behavior to us
  • Contact local authorities if you suspect fraud
  • Leave honest reviews to help other users

What We Cannot Do:

  • We cannot force refunds or returns
  • We cannot mediate disputes between users
  • We cannot verify book quality or authenticity
  • We cannot track down users who don't respond
  • We cannot compensate for transaction losses

Reporting Issues

Please report to us if you encounter:

  • Fake or counterfeit books
  • Users who don't deliver after payment
  • Harassment or inappropriate behavior
  • Spam or scam attempts
  • Users who refuse to meet in person
  • Any other suspicious activities

We will investigate and may ban users who violate our terms.

Safety Tips

✅ Do:

  • Meet in public places (malls, cafes, libraries)
  • Bring a friend or family member
  • Inspect books before paying
  • Use cash or secure payment methods
  • Trust your instincts

❌ Don't:

  • Meet in isolated or private locations
  • Pay before seeing the book
  • Share personal financial information
  • Ignore warning signs
  • Feel pressured to complete a transaction

Legal Disclaimer

Apnabook is not responsible for: Any transactions, disputes, returns, refunds, or any other issues between users. Users are solely responsible for their own transactions and should exercise due diligence before making any purchases. We recommend users to verify all details and meet in safe locations. Apnabook acts only as a platform for connection and communication between users.

Contact Us

If you need to report suspicious activity or have questions about this policy, please contact us through our support page. Remember, we cannot resolve disputes between users, but we can help keep the platform safe for everyone.

Last updated: 14/7/2025